1. The service
sokkosai.com (the “service”) is a hosted AI agent platform operated by SoKKoS AI, an eenmanszaak (sole proprietorship) registered in the Netherlands. You sign up, we provision an isolated container running on a VPS (typically Hetzner, Germany/Finland), and you control an AI agent through that container.
Support is asynchronous only. There is no support phone number and no scheduled calls. All conversations happen by email, dashboard messages, or Telegram. If you need real-time voice support, this service is not for you.
2. Subscription & pricing
- Free — Hosted Auto (formerly “Meet”): a working agent in a hosted container managed by sokkosAI, free to run. It runs on your own model API key (free Google Gemini by default) and sleeps when idle. No card, no monthly fee. Cancel any time.
- €29/month — Hosted+ (formerly “Assisted”): same hosted agent plus async help from Konstantin (24h reply window).
- €49 one-off — Minimal install (formerly “Manual”): install on hardware or a VPS you provide. Single payment, includes 7 days of written support, no monthly fee for the platform. Hardware, VPS rental and external provider bills stay separate.
Payments are processed by Mollie B.V. We accept SEPA direct debit, iDEAL, card, and PayPal. Monthly plans are billed up front — the full month's price on signup, and the same each renewal. The exact amount is always shown on the review step before you pay.
You can cancel any time from the dashboard. Cancellation stops the next renewal. The current period continues until its end date.
Prices include any taxes due. As an eenmanszaak under the Dutch small-business KOR scheme we may invoice without VAT — the displayed price is the price you pay. If your status changes (e.g. EU B2B reverse-charge), email us so we can issue the right invoice.
3. 14-day refund
14-day right of withdrawal. Within 14 days of your first payment you can withdraw: if we haven't started the service you get a full refund; if you asked us to start early, we refund the unused part pro-rata (the days you used and any already-incurred hosting costs are deducted). Email [email protected] with the email on your account and the word “refund”. We process it and destroy your hosted container within 14 days. This matches your statutory 14-day right of withdrawal under EU/Dutch consumer law.
This 14-day refund applies to the first paid month only. After that, cancellation stops the next renewal but does not refund the current month. The €49 one-off Minimal install tier (formerly “Manual”) is non-refundable once installation has started — we'll tell you before that line is crossed.
4. What you bring
The platform is BYO key: you bring your own API key for the model provider of your choice — Google Gemini, OpenAI, Anthropic, OpenRouter, Groq, NVIDIA, DeepSeek and others, or any OpenAI-compatible endpoint. The default and recommended model is Google Gemini's free tier (Gemini 3.1 Flash Lite — 500 req/day, 15 req/min, 200K ctx per call, verified 2026-05-28).
- You manage the model quota. If your model provider rate-limits you, the agent waits. We do not bill per run and we cannot give you more quota than your provider does.
- One account per person. You may not share your sign-in credentials. Multiple agents per person are fine — ask, and we'll figure out a fair price.
- No illegal use. You may not use the agent to send spam, harass anyone, generate CSAM, run malware, conduct fraud, or violate the law of the Netherlands or the EU. If we see clear evidence of any of those, we'll terminate immediately without refund.
- No load attacks on third-party services. The agent can call APIs. You are responsible for staying within those APIs' terms.
5. What we deliver
- Best-effort uptime. We target high availability but do not offer a contractual SLA. There is no uptime credit. If the platform is down for an extended period (>48h continuous), email us and we'll extend your billing cycle to match.
- No SLA on third-party model quotas. Free tiers (such as Gemini's) are governed by the provider. If a provider changes quotas, prices or pulls a free tier, that is outside our control. We'll help you switch providers; the per-token costs become yours.
- Export anytime. You can download a full tarball (Docker compose + database dump + agent state) from the dashboard at any moment. The agent will run on any modern Linux host with Docker.
- Async help on Hosted+ (€29/mo, formerly “Assisted”). One reply per business day, typically within 24h Europe/Amsterdam time. No calls, no scheduled meetings.
6. Your data, your environment
You own the data in your agent environment. On hosted plans, sokkosAI manages the container/storage. On self-hosted installs, your device or VPS stays yours or separately rented. In all cases, we treat your agent data as yours, not ours. That means:
- You can export the full state any time (see §5).
- API keys you provide are encrypted at rest in EU Azure storage; they are decrypted server-side only to inject into your container's environment (at launch, and when you apply or rotate keys), and are never logged or shared.
- We do not train any model on your data. We do not share it with third parties beyond the processors named in our Privacy Policy.
For full details on what we collect and how we process it, see the Privacy Policy.
7. Termination
You terminate
Cancel from the dashboard. Your subscription stops at the end of the current billing period. For hosted plans, your hosted container is destroyed 14 days after the period ends — that's your grace window to export. After those 14 days, the container and its backups are unrecoverable. For self-hosted installs, cancellation ends sokkosAI support or maintenance; it does not cancel or control your separate device, VPS, or third-party hosting account.
We terminate
We may terminate your account in two cases:
- Malicious or illegal use (see §4) — immediate, no refund.
- Non-payment for 30 days after a failed renewal — we'll email you at least three times during the 30 days. After day 30, the container is destroyed and the seat becomes available again.
In either case, you can request a final tarball during the grace window.
8. Liability & disclaimer
The service is provided “as is”. We make no warranty that it will be uninterrupted, error-free, or fit for a particular purpose beyond what we describe on this site.
Maximum liability is capped at three (3) months of the fees you have paid to us. This cap applies to the full extent permitted by Dutch consumer law. Statutory consumer rights (e.g. for natural-person consumers under EU directives) are not affected.
We are not liable for:
- Actions taken by your AI agent on your instructions (you operate it).
- Charges from third-party API providers (Google, OpenAI, Anthropic, etc.).
- Downtime caused by upstream providers (Hetzner, Cloudflare, Azure, Mollie).
- Loss of data after the 14-day post-cancellation grace window.
9. Governing law
These terms are governed by the law of the Netherlands. Any dispute that cannot be resolved by email goes to the competent court in Arnhem, Gelderland, unless mandatory consumer law assigns it elsewhere.
EU consumers may also use the European Commission's Online Dispute Resolution platform before going to court.
10. Changes to these terms
If we materially change these terms, we'll email all active customers at least 30 days before the change takes effect. If you don't agree with the change, cancel before the effective date and we'll refund the unused portion of your current month.
Trivial corrections (typos, clearer wording, adding a sub-processor we already named) do not require 30 days' notice. The “last updated” date at the top of this page always shows the most recent revision.
11. Signed
SoKKoS AI (eenmanszaak)
KvK: 42029374
BTW-id: NL005441743B74
Beuningen, Gelderland, Netherlands
[email protected]
Founded 2026-04-03 · last updated 2026-07-08